Five Behaviors Case Study

Workplace Solutions :: Five Behaviors Case Study

Five Behaviors of a Cohesive Team Case Study:
From Contentious to Cohesive

How two leadership groups at large organizations discovered the true power of teamwork

Engagement scores indicated there were some issues with a senior leadership team. Although the leadership team was given the task of closing the gaps, they just weren’t able to do it on their own. The vice president asked Lisa Barrington of Barrington Coaching to help.

Using the principles of building trust in one another, engaging in healthy conflict around ideas (as opposed to people), committing to the team’s decisions, holding each other accountable, and focusing on achieving collective results, this team's effectiveness and impact improved dramatically.

Barrington Coaching Five Behaviors Case Study

And it showed.

The team's self-assessment -- their rating of their cohesion -- went from pre-program medium and low scores to post-program 100% high scores. What does that mean? Before working with Lisa, this group rated themselves as average or below average in their ability to come together as a team. And, after working with Lisa, they rated themselves as being superior in team cohesion.

But there's more.

Before working with Lisa, the organization conducted an employee engagement survey. A few months after completing the coaching program with Lisa, they conducted the same survey again. Their employees--arguably the most important constituents in this equation--saw the difference in their leader's effectiveness. The survey results showed that employee engagement scores went up significantly in confidence in leadership, communication, employee empowerment, feedback, and recognition.

In the left image below, you can see the dramatic results from this team's work to become more cohesive. On the right are results from another group Lisa worked with, who also experienced significant improvement in each of the five measured areas.