Empower Your Team and Customers Will Keep Coming

You're at a business lunch and you ask the waiter if he can substitute another dessert for the one that came with your meal. With embarrassment on his face, the waiter says he must first check with his manager for any menu changes. 

​You bring an item to return 31 days after purchase, although the policy says 30 days. The clerk says she would like to process the return, but she can't because it is past the deadline and she's not allowed to make exceptions.

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