I placed a call to a healthcare company today. As is often the case, I was assisted by a call center employee. A couple of minutes into our call I heard a baby crying and the customer service rep said she’d look into my question and I could tell she muted me. Less than a minute later she came back and let me know she’d have to take another action. I heard the baby again and she muted me again. When she came back I told her she doesn’t have to mute herself! I told her that I know she’s working at home, many of us are, and that’s certainly not an issue for me. She then admitted that she’s new to the organization and a customer had complained about the baby noise! I was so stunned that I couldn’t respond immediately.​

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And, for those of you who lead companies. Please, show compassion for your employees. This should be a given—always—but most certainly now.

This article was originally posted on LinkedIn on August 10, 2020 based on an experience I had that compelled me to write about it.

​Do you know how engaged your employees are?
 
If your organization’s employee engagement mirrors results from the Gallup’s 2017 State of the American Workplace report, it’s just 33%.
 
That leaves a whopping 67% who are not engaged – including 16% who are actively disengaged. In fact, these employees may actually be working against your organization’s interests!

Have you ever been disappointed or even frustrated by an employee’s or colleague’s actions, or lack thereof? Maybe you have an employee who frequently fails to submit his weekly reports. Or perhaps you work with a colleague who spends meeting time with her face buried in her phone.

​On the flip side, it’s equally as annoying to be pestered and micromanaged by a leader who doesn’t know a more effective way to ensure that people follow through on their commitments.

Coach Lisa recently joined Michael S. Seaver on his podcast series, "Equal Chance to Be Unequal," to talk about employee engagement. 

Click here to listen to the full episode on Michael's website.

Approximately half of all women will experience sexual harassment in the workplace. Recent headlines illustrate how pervasive and damaging this is to the individuals affected, as well as to the organizations where they were harassed.
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​Do you and your company know what constitutes sexual harassment? Are you at risk? And what can you do to ensure an engaging and supportive workplace that allows everyone to perform their best?