Which company is likely to perform better: A company that emphasizes following rules? Or a company that provides a core set of values to guide employee decisions?
Decades of research show that the latter achieve higher levels of employee engagement, customer satisfaction, and profitability. In this SHRM article, I talk about why these companies excel, and how other companies can, too.
Have you worked for a company where you had the autonomy to use your best judgment to serve your customers? What was that like?
Write something about yourself. No need to be fancy, just an overview.