Leading During a Crisis

​Check out this article about Ken Chenault’s leadership. I had the privilege and honor of working at AMEX under his leadership and experienced these things personally.

Ken’s mantra during a business crisis: “Define reality, give hope and communicate…You've got to be both compassionate and decisive, because people are going through emotional turmoil. They want to see if you truly care. But what they also want to see is that you can fashion a game plan to take them from where they are today to where the company needs to go.”

He took AMEX through the aftermath of 9/11 sticking to his values and it was heartening to experience and so necessary during such a crisis.
#CompassionateLeadership #LeadingByExample #LeadingThroughCrisis #EthicalLeadership
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